Our Applications & Solutions

Global Management,Monitoring, Reporting System

Description

Vecima’s Terrace View provides a proactive global monitoring and automated reporting system for MSOs with a significant installed base of Terrace commercial video products. Monitor alarms, CableCARD information, channel lineups and device information (serial number, IP addresses, MAC addresses, etc). Critical management operations (upgrade, reboot, debug dump) can be scheduled and/or performed remotely.

Terrace View provides central access to all Terrace devices on a users network, eliminating the need to log into each device individually. Analyzing service impacting problems before customers notice a degradation of service is simplified and common issues affecting multiple units are easier to identify. Simply open a support case with Vecima’s support team from within Terrace View to assist in resolving detected issues. This in turn reduces No Fault Found (NFF) returns and makes engagement with support personnel more effective.

Features:

  • Groups page allows the Region, Headend, Hub, and Site location to be defined for Terrace devices
  • Audit trail shows history of important actions taken within Terrace View such as login to Terrace View, creation/modification of regions or groups, redefining a Terrace device location, etc.
  • Schedule and/or perform upgrades, reboots and debug dumps for Terrace devices remotely
  • Central view of all Terrace devices simplifies data analysis and troubleshooting issues affecting multiple devices are more easily detected
  • View device information (listing, firmware, MIA, CableCARDs, QAM input mappings, analog output mappings, active alarms, QAM mappings, and OOB SI channel map) and current operational status
  • Assists in detecting problems caused by equipment upstream of Terrace devices in the network chain
  • Predefined user roles allow system administrators to control access
  • Reports can be created for all devices, or devices found within a region, headend, hub, or site

Product Files

Our Solutions

Multi-Vendor,
Multi-Technology
System Solutions

To grow your business – and your revenue – operators want the Knowledge, Assets and impartial technical guidance only a true Partner can deliver! From HFC and DOCSIS to x-PHYTM; from FTTx – GPON and RFoG to IPTV; from Linear Video to Multi-Screen; MHz best-in-class Technologies and Client Services will meet your goals while exceeding your expectations…

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Client Services

Too much on your plate?
Not enough hours in your day?

The next time you need, Linear Video or Multi-Screen, MPEG, DOCSIS or x-PHYTM, IP or RF resources to support the operation of Multi-Vendor, Multi-Technology products deployed in your HFC or FTTx network, MHz can help!

Choose from a customized package of remote “Fractional Engineering” hours you can use over an extended period of time; or our on-site Integration and Activation Services.

Both can offset your temporary work-load.

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